Just What are actually the Reasons To Accept Automation In ITSM?
 Automation and IT Service Management are rapidly increasing in popularity  within many businesses. ITSM automation could lead to improved efficiency as  well as simpler procedures that are clearer. It also helps to lower costs, cut  down on time and free teams of repetitive tasks. If you are completely new to  ITSM automation, it may be a bit overwhelming. You may think, "My service desk  is modern with my human agents I don't really need automation!"  Simply put, Automation  in ITSM  can transform your service desk into something truly extraordinary.  What is ITSM automation and why get on board when there are other initiatives  waiting to be implemented within your IT department?  What exactly is IT Service Desk Automation?  While ITSM is often employed as a catch-all phrase to describe the method you  use to manage information systems, ITSM automation refers specifically to  digital programs and methods of use and delivery of ITSM and ITIL procedures and  best practic...